Contact us

Please contact us by:

Phone: 0131 225 1919
Email: enquiries@osprey-water.co.uk
Fax: 01223 201108 marked Osprey Water Enquiry
Mail: Osprey Water Services Limited, 47 Melville Street, Edinburgh, EH3 7HL

If you are interested in our services and would like further information please complete the Customer Initial Enquiry Form

Customer Initial Enquiry Form

This form is to be used for enquiries only and does not constitute an application for services. Please fill in as much information as you can. Thank you.

Please note * = mandatory fields.

Date of enquiry (dd/mm/yyyy)
Contact name*
Organisation*
Address & town
Postcode
Email*
Phone number
Interested in (tick all that apply)
Water services
Sewerage services
Trade effluent services
Developer / New connections / building water / secondary services
Additional services (e.g. water reduction advice, on site treatment etc)
Broker / third party / business to business enquiry
Any specific questions or comments?
Please tell us about your premises. If you have multiple sites please answer the rest of the questions for your largest or most typical site. Note: Much of this information can be found on your last water bill.
1. Type of business (e.g shop, restaurant, factory)
2. Approx number of employees usually on site
3. Multiple sites? Number of sites in Scotland
4. Amount currently paying per year
5. Is a water meter fitted?	Please Select Yes No Don't Know
6. Meter size (mm) (if known)
7. Estimated volume of water used per year (m3)
8. Rateable Value of site (£)
9. % of water returned to sewer (usually 95%) or annual volume (m3) of sewage
10. Are there surface water drainage charges?	Please Select Yes No Don't Know
11. Are there Trade Effluent discharge(s)?	Please Select Yes No Don't Know
Trade Effluent (TE) Questions – you only need to answer these if you have an agreement with Scottish Water to discharge Trade Effluent to the public sewer.
12. Number of days per year TE discharge availability required
13. Consented Chargeable Daily Volume of TE (m3)
14. Average actual volume discharged per day (m3)
15. Consented Settled Biochemical Oxygen Demand load (sBODl) (kg / day)
16. Consented Total Suspended solids load (TSSl)(kg / day)
17. Settled Chemical Oxygen Demand (COD) (Ot) (mg / l)
18. Settleable solids (St) (mg / l)

Please note * = mandatory fields.